Privacy policy

Last updated: 2026. This policy explains how we handle the information you give us through this website.

Who we are

This website (https://loftinsulationwinchester.co.uk) is operated by Winchester Insulation Company (“we”, “us”). We are the data controller for the personal information collected through this site. You can contact us about your data at any time at hello@theinsulationcompany.co.uk.

We install loft insulation and related work for homeowners across Winchester and central Hampshire using our own fully insured team. We use the details you submit only to prepare your quote and arrange your survey and installation.

What we collect

When you complete our quote form we collect the information you provide, which may include your name, email address, phone number, postcode, the service you're interested in, your property type and age, and any additional notes. We also record the date of your enquiry and which of our sites it came from.

Why we use it, and our lawful basis

• To respond to your enquiry and prepare a quote — on the basis of taking steps at your request before entering a contract.
• To arrange your survey and installation with our own team so we can contact you about your quote — on the basis of your request and our legitimate interest in fulfilling it.
• To contact you about your enquiry by phone or email.

We do not sell your information for unrelated marketing, and we only share it for the purpose of arranging the work you asked about.

Who we share it with

Your details are shared with our team, to prepare your quote, and with the service providers that run our systems — for example Google (which hosts the spreadsheet and email service that receive your enquiry). These providers process the data on our behalf.

How long we keep it

We keep enquiry data only as long as needed to deal with your enquiry and for our legitimate business records, after which it is deleted. If you'd like your data removed sooner, just ask.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict its processing, and to data portability. To exercise any of these, contact us at hello@theinsulationcompany.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and analytics

This site uses only the minimal browser storage needed for it to function (for example, briefly remembering your first name to personalise the thank-you page). It does not set advertising cookies. If analytics or other cookies are added in future, this policy will be updated and consent obtained where required.

Contact

For any privacy question or request, email us at hello@theinsulationcompany.co.uk and we'll respond.